Question 1

What are your shipping timelines?

Accepted Answer

We typically process and dispatch orders within 1–2 business days. Delivery timelines depend on your location and usually take 3–7 business days after dispatch.

Question 2

Do you deliver orders all over India?

Accepted Answer

Yes, you can place orders from anywhere in India. Delivery to remote locations may take a little longer, depending on serviceability.

Question 3

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp. You can use it to track your shipment in real-time.

Question 4

How are your shipping charges calculated?

Accepted Answer

Your shipping charges are calculated based on the weight of your order and your location. Any applicable shipping fee will be shown at checkout before you complete your purchase.

Question 5

When can you request a return?

Accepted Answer

You can request a return only if you receive a damaged, defective, or incorrect product. Please let us know within 24–48 hours of delivery and share proper photo or video proof so we can review your request.

Question 6

How can you cancel an order?

Accepted Answer

You can request a cancellation right after placing your order, as long as it has not been dispatched yet. Once your order has been handed over for shipping, cancellation may no longer be possible.

Question 7

What should you do if your order arrives damaged?

Accepted Answer

If your order arrives damaged, please contact us within 24 hours of delivery with clear photos or videos. Keep the item unused, and we’ll help you with a replacement or refund, as applicable. You can reach us at customersupport@purplesprings.in or +91 9148749057.

Frequently asked questions