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Purple Springs
Experience the Power of Saffron
Wellness/Skincare/Herbal Living
Frequently asked questions
General
Setting up FAQs
We typically process and dispatch orders within 1–2 business days. Delivery timelines depend on your location and usually take 3–7 business days after dispatch.
Yes, we offer pan-India shipping. Delivery availability may vary for remote locations.
Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp. You can use it to track your shipment in real-time.
Shipping charges may vary based on your location and order value. Any applicable charges will be shown during checkout.
We accept returns only in case of damaged, defective, or incorrect products. You must inform us within 24–48 hours of delivery with proper proof (images/video).
Yes, you can cancel your order before it is dispatched. Once shipped, cancellation is not possible.
If you receive a damaged item, please contact us within 24 hours of delivery with clear photos/videos, and we will assist you with a replacement or refund. Item should be unused.
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